22nd June 2018 Iain Hoey

Short-term Retailer of the Year 2018

Shepherd Neame at Bluewater
Managed by Landsec
Category sponsored by Mobilise

The Shepherd Neame Bluewater pop-up store was conceived as part of Bluewater’s Calendar Moment programme to activate a shop unit with a great local brand and offer a unique experience for fathers in the run-up to Fathers’ Day. Shepherd Neame, Britain’s oldest brewer, was keen to use the pop-up as a launchpad for two new products and to create a brand experience reflective of its roots and brewing process.

In conjunction with the centre’s environmental policies, raw materials such as hops, malt and apples were introduced along with existing fixtures and props such as barrels, a cider press and traditional wooden crates filled with hops suspended from the ceiling, creating an immersive experience, bringing the sights, smells and tastes of the brewery to Bluewater.

To further immerse customers in the world of brewing a pioneering ‘hops 360’ virtual reality tool was created allowing guests to take a virtual tour of a hop garden. Each guest was also invited to enter a prize draw for the chance to win beer for a year and Shepherd Neame collaborated with the Bluewater marketing team offering prize giveaways for Fathers’ Day.

The final result was a shop used for educational experiences, tastings and food matching events and as a venue for drinks writers and trade press to sample new products. The store exceeded its sales targets by 204% and it also far exceeded other objectives including:
• in-store footfall totalling 15,126 during the period (189% over target)
• customer engagements totalling over 6,000 (151% over target)
• combined social media reach of over 176,000 (587% over target)
• media coverage: 133 mentions over 67 media outlets (443% over target)

The fact that the pop-up shop was featured in Retail Week as Shop of the Week is demonstrative of its huge success.


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