2021 WINNERS
SCEPTRE GRAND PRIX AWARD
CBRE
CBRE won this year’s points table by a comfortable margin with its entries showing operational excellence across the board. The shopping centre management operation is led by Carolyn Mantle and the judges said: “Carolyn has always led and driven her centre management teams. We admire her tenacity and her talent at getting the absolute best from her teams. She has contributed so much to so many and has had a positive impact within the industry.”
Young Achiever of the Year
Emily Burton, The Valley Evesham
The judges described Emily as young, ambitious, tenacious and approaches her role with genuine care for her colleagues, tenants, stakeholders and shoppers, making her an outstanding individual with a bright future in the retail industry.
Retail Liaison Award
The Mall at Cribbs Causeway
Extensive research projects into understanding customers, development of the Cribbs Comms app, and essential support of tenants through lockdown are just a handful of reasons The Mall at Cribbs Causeway is a shining example when it comes to Retail Liaison.
COVID RESILIENCE Award
The Mall at Cribbs Causeway
Cribbs Causeway managed the COVID pandemic with aplomb. The Love for Lost COVID campaign was a huge success and they supported the local community by giving pop up space to local independents and there were 13 new store openings.
operations manager of the year
Ian Pratt, Idlewells Shopping Centre
Ian gives 110% to his operational role managing not only Idlewells but six additional retail parks. His expertise has been key to transforming sustainability, landscaping and recycling practices across these schemes.
security team of the year
The Water Gardens Shopping Centre
The Water Gardens security team set the standard, with all team members trained in mental health and suicide prevention, their hard work across the board ensuring that centre staff and shoppers alike feel safe and secure.
sustainability initiative of the year
Idleswells Shopping Centre
The judges loved so many of the initiatives carried out by the Idlewells tea, but no more so than the pre-loved school uniform recycling service, stopping disposal in landfill and working with local organisations to give this to deprived families in the community.
community initiative of the year
Castlegate & Wellington Square Shopping Centres
The judges were impressed with the centre for engaging with the local children to promote literacy during such a difficult time and producing something everyone involved could be proud of.
marketing manager of the year
Rebecca Bird, Edmonton Green Shopping Centre
customer service team of the year
Old Market Hereford
The centre has proven itself to be an inclusive and welcoming environment for all its visitors. Particular praise must go to the installation of braille on directional signage and its 100% score for mystery shopping.
christmas campaign of the year
Middleton Grange Shopping Centre
The judges were blown away by the success of Middleton Grange’s virtual Giving Tree, distributing over 174,000 Christmas presents to children across the UK without a budget. The simplicity and effectiveness of the initiative is a testament to what a retail destination can achieve when it has a great idea.
car park of the year
Thorpe Park
The implementation of Automatic Number Plate Recognition and QR codes demonstrate Thorpe Park as having a prime example of a people-friendly car park that focuses on ensuring a smooth journey for customers.
all ireland manager of the year
Billy Reid, ILAC Centre
A great all round centre manage who is clearly very involved with the local community and delivers great results with a can-do attitude and commercial astuteness.
manager of the year - small centre
Jon Walton, Soverign Centre
Jon has achieved a lot since becoming the first new centre manager in almost 30 years, making lots of much needed improvements, increasing tenant engagement, and engaging with the local community
manager of the year - medium centre
Kirsty Williams, Mill Gate Shopping Centre
Kirsty has proven herself to be an excellent hands-on, pro-active manager with initiatives like TikTokTurf, as well as being heavily involved with the local community as Vice Chair of the Bury Town Centre Management Board.
manager of the year - large centre
Sabri Marsaoui, Edmonton Green Shopping Centre
As manager Sabri delivered strong occupational performance at 99%, grew centre income through leasing during an incredibly challenging period, and diversified income across the centre. His close relationships with local authorities and tenants alike and the launch of community projects like the knife safe scheme are prime examples of why Sabri is so deserving of this award.
