2021 WINNERS

2021 WINNERS

SCEPTRE GRAND PRIX AWARD

CBRE 

CBRE won this year’s points table by a comfortable margin with its entries showing operational excellence across the board. The shopping centre management operation is led by Carolyn Mantle and the judges said: “Carolyn has always led and driven her centre management teams. We admire her tenacity and her talent at getting the absolute best from her teams. She has contributed so much to so many and has had a positive impact within the industry.”

 

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2021 WINNERS

Young Achiever of the Year

Emily Burton, The Valley Evesham

The judges described Emily as young, ambitious, tenacious and approaches her role with genuine care for her colleagues, tenants, stakeholders and shoppers, making her an outstanding individual with a bright future in the retail industry. 

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2021 WINNERS

Retail Liaison Award

The Mall at Cribbs Causeway

Extensive research projects into understanding customers, development of the Cribbs Comms app, and essential support of tenants through lockdown are just a handful of reasons The Mall at Cribbs Causeway is a shining example when it comes to Retail Liaison.

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2021 WINNERS

COVID RESILIENCE Award

The Mall at Cribbs Causeway

Cribbs Causeway managed the COVID pandemic with aplomb. The Love for Lost COVID campaign was a huge success and they supported the local community by giving pop up space to local independents and there were 13 new store openings. 

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2021 WINNERS

operations manager of the year

Ian Pratt, Idlewells Shopping Centre

Ian gives 110% to his operational role managing not only Idlewells but six additional retail parks. His expertise has been key to transforming sustainability, landscaping and recycling practices across these schemes. 

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2021 WINNERS

security team of the year

The Water Gardens Shopping Centre

The Water Gardens security team set the standard, with all team members trained in mental health and suicide prevention, their hard work across the board ensuring that centre staff and shoppers alike feel safe and secure.

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2021 WINNERS

sustainability initiative of the year

Idleswells Shopping Centre

The judges loved so many of the initiatives carried out by the Idlewells tea, but no more so than the pre-loved school uniform recycling service, stopping disposal in landfill and working with local organisations to give this to deprived families in the community.

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2021 WINNERS

community initiative of the year

Castlegate & Wellington Square Shopping Centres

The judges were impressed with the centre for engaging with the local children to promote literacy during such a difficult time and producing something everyone involved could be proud of. 

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2021 WINNERS

marketing manager of the year

Rebecca Bird, Edmonton Green Shopping Centre

The judges were very impressed by the high standard of marketing Rebecca delivered throughout the pandemic, creating a brilliant and effective community COVID marketing plan supporting and promoting retailers and engaging meaningfully with the community.
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2021 WINNERS

customer service team of the year

Old Market Hereford

The centre has proven itself to be an inclusive and welcoming environment for all its visitors. Particular praise must go to the installation of braille on directional signage and its 100% score for mystery shopping. 

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2021 WINNERS

christmas campaign of the year

Middleton Grange Shopping Centre

The judges were blown away by the success of Middleton Grange’s virtual Giving Tree, distributing over 174,000 Christmas presents to children across the UK without a budget. The simplicity and effectiveness of the initiative is a testament to what a retail destination can achieve when it has a great idea.

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2021 WINNERS

car park of the year

Thorpe Park

The implementation of Automatic Number Plate Recognition and QR codes demonstrate Thorpe Park as having a prime example of a people-friendly car park that focuses on ensuring a smooth journey for customers. 

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2021 WINNERS

all ireland manager of the year

Billy Reid, ILAC Centre

A great all round centre manage who is clearly very involved with the local community and delivers great results with a can-do attitude and commercial astuteness. 

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2021 WINNERS

manager of the year - small centre

Jon Walton, Soverign Centre

Jon has achieved a lot since becoming the first new centre manager in almost 30 years, making lots of much needed improvements, increasing tenant engagement, and engaging with the local community

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2021 WINNERS

manager of the year - medium centre

Kirsty Williams, Mill Gate Shopping Centre

Kirsty has proven herself to be an excellent hands-on, pro-active manager with initiatives like TikTokTurf, as well as being heavily involved with the local community as Vice Chair of the Bury Town Centre Management Board.

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2021 WINNERS

manager of the year - large centre

Sabri Marsaoui, Edmonton Green Shopping Centre

As manager Sabri delivered strong occupational performance at 99%, grew centre income through leasing during an incredibly challenging period, and diversified income across the centre. His close relationships with local authorities and tenants alike and the launch of community projects like the knife safe scheme are prime examples of  why Sabri is so deserving of this award. 

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