CBRE won by a comfortable margin this year which is evident from the number of finalists, highly commended and winning awards they’ve picked up this evening. A year of truly outstanding business performances across the board. 

Grand Prix

Young Achiever of the Year

Kye Whitehouse, Trinity Leeds

The judges were very impressed with Kye’s efforts across the board but particularly the changes he made that resulted in a massive improvement for the Centre’s mystery shopping scores. 

Young Achiever OTY

Retail Liaison Award


Year of the Retailer was just one of the many strategies used by Centre:mk’s retail liaison team to help drive retailer sales and strengthen relationships. It worked, with 97% of retailers now engaging with the centre’s communications.

Retail Liaison

innovation of the year

Mill Gate Shopping Centre

Mill Gate Shopping Centre turned an unloved empty space into Tik Tok Turf – an area for local ‘Tik-Tokers’ to create their own video content. Over a six-week period the space was enjoyed by over 5,000 people and brought a lot of youngsters to the Centre.

Innovation OTY

operations manager of the year

Graham Bentley, Mill Gate Shopping Centre

The judges were impressed with all aspects of Graham’s management not least of all his ability to save £208,000 against the service charge without compromising on quality.

Operation Manager OTY

security team of the year

Beaumont Shopping Centre

The security team at Beaumont work hard to give all visitors a positive experience by keeping the property safe and secure. They are also keen to work with the local community whether that’s helping to raise money or doing local litter picks.

Security Team OTY

sustainability initiative of the year

Exchange Ilford

The Tiny Gardens project was a massive hit with our judges. Designed to educate guests about sustainability and to build relationships with stakeholders, it proved that the best things come in small packages!

Sustainability Init. OTY

community initiative of the year - SOUTH

Castlepoint Shopping Centre

The judges were impressed with how quickly Castlepoint got its Ukraine Aid response centre up and running and how much help it delivered to a really worthy cause. The initiative ended up delivering and raising over £3 million pounds worth of products to Ukraine.

Community Init. South

community initiative of the year - WALES & THE WEST

Guildhall Shopping Centre

An infant and toddler garden together with a nursing and feeding area make Guildhall Shopping Centre a really welcoming space for parents and their children. The response has been marvellous, with a massive uplift in footfall.

Community Init. Wales and West

community initiative of the year - scotland & the north

Wellgate Shopping Centre

The judges liked the way the Wellgate Community Hub brought together such an interesting and diverse group of services – with one thing in common – they are all provided free of charge.

Community Init. Scotland and North

community initiative of the year - national

Castlepoint Shopping Centre

All three regional winners were excellent however there can only be one overall winner and the judges were unanimous in their support for Castlepoint. They were blown away by the effort put in by the team to support the people of Ukraine. What an amazing achievement and an inspiration to us all.

Community Init. National

marketing manager of the year

Chantal Taylor, Wellington Square

Chantal’s innovative approach to marketing has enabled her to create community initiatives with a real ‘wow’ factor that engage all parties: customers, stakeholders and tenants.

Marketing Manager OTY

customer service team of the year

The Mall Cribbs Causeway

A dynamic, proactive approach to customer service is really paying off for The Mall.

From free Care Packages containing baby care and period products to charity fundraisers, from Disability Awareness Training to internships for young people with disabilities, the team at The Mall thinks of everything.

Customer Service OTY

christmas campaign of the year

Park Centre Belfast

The judges were impressed with what Park Centre managed to achieve on a small marketing budget. A Christmas Grotto, a Family Fun Day, a Christmas Cracker competition, hospital visits – you name it and they did it. The secret to their success? Getting tenants on board.

Christmas Camp. OTY

car park of the year

St. John’s Shopping Centre, Liverpool

It’s a case of pricing down, customer service up at St Johns to make it the place to park in the city centre. And it’s a strategy that’s working.

Cark Park OTY

diversity & inclusion scheme of the year

Charter Walk Shopping Centre

Judges were impressed with Charter Walk’s commitment to becoming an inclusive shopping destination with a particular focus on autism. The team’s work has been extensive and includes developing the first-ever allotment in a mall.

Diversity & Inclusion OTY

manager of the year - small centre

Kevin Lockwood, The Darwin, Shrewsbury

Amongst Kevin’s many achievements was the creation of The Collective, a space for small independents made available with affordable and flexible terms. The previously empty space is now 100% let and gets thousands of visitors a week.

Manager OTY Small Centre

manager of the year - medium centre

Debbie Hernon, Charter Walk Shopping Centre

Debbie describes herself as a massive advocate for inclusivity and her efforts have been truly outstanding. With a particular focus on autism, Debbie secured funding  for a sensory room and a Change Places facilities.

Manager OTY Medium Centre

manager of the year - large centre

Tony Elvin, Touchwood Solihull

Tony’s efforts can be seen right across Touchwood, not least of all with occupancy which, at 95%, is more than before the pandemic. He takes great pride in his work to deliver for tenants and shoppers. 
Manager OTY Large Centre