manager of the year Award large

What is the Award?

The SCEPTRE Manager of the Year – Large Destination recognises best practice by a manager employed in a retail destination, retail park, leisure park or outlet mall of over 450,001 sq ft in size.

Judging Criteria

1. Increase/decrease in the last 12 months of: Footfall • Customer spend • Dwell time • Number of voids • Service charge • Number of customer/tenant complaints

2. Number of new tenants in the last 12 months

3. Success in maintaining/managing/improving relationships with tenants

4. Percentage of tenants attending tenant association meetings

5. Frequency of visits to tenants’ premises

6. Extent of involvement with the local community

 

Entries Now Closed