manager of the year Award large
What is the Award?
The SCEPTRE Manager of the Year – Large Destination recognises best practice by a manager employed in a retail destination, retail park, leisure park or outlet mall of over 450,001 sq ft in size.
1. Increase/decrease in the last 12 months of: Footfall • Customer spend • Dwell time • Number of voids • Service charge • Number of customer/tenant complaints
2. Number of new tenants in the last 12 months
3. Success in maintaining/managing/improving relationships with tenants
4. Percentage of tenants attending tenant association meetings
5. Frequency of visits to tenants’ premises
6. Extent of involvement with the local community